Procedure for Grievances related to ledgers on the GST Portal

//Procedure for Grievances related to ledgers on the GST Portal

Procedure for Grievances related to ledgers on the GST Portal

How can I submit grievances / complaints related to ledgers on the GST Portal? OR How can I submit response to the Grievance Officers further query?

To submit a grievances / complaints related to ledgers on the GST Portal, perform the following steps:

1. Access the GST Portal.

2. Login with your credentials.

Grievances can be submitted either before or after logging-in to the GST Portal.

3. Click the Services > User Services > Grievance / Complaints command.

The Grievance / Complaints page is displayed. The Submit Grievance section will open by default.

4. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in the Previous Grievance Number field.

5. In the Grievance Type drop-down list, select the Grievance against Ledgers/Register option.

6. In the Grievance Related To drop-down list, select one of the available three options:

7. The details in the GSTIN/ Other ID, Name and Address of Business, Email Address and Mobile Number are auto-populated. In case you have not logged in, you will need to enter these details along with the State.

8. In the Name of Complainant section, enter the name of the complainant.

9. In the Description of Grievance section, enter the details related to grievance.

10. Click the Choose File button to upload documents in support of grievance.

Note: You can upload PDF or JPEG file format with maximum size of upload as 500 KB.

11. Enter the details in the Details of the Discrepancy in Electronic Credit Ledger/ Cash Ledger/ Liability Register section. Click the ADD button.

In case of pre-login, enter Capcha code.

12. Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory from the drop-down list.

13. Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to submit the grievance form.

FILE WITH DSC:

a. In the Warning box that appears. Click the PROCEED button.

b. Select the certificate and click the SIGN button.

FILE WITH EVC:

a. Enter the OTP sent on email and mobile number mentioned in the grievance form and click the VALIDTATE OTP button.

On submitting the grievance form, the GST Portal will generate a Grievance Tracking Number and send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.

How can I monitor the progress / status of my submitted grievance?

To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:

1. Access the GST Portal.

2. Login with your credentials.

Status of a Grievances can be enquired before or after logging-in to the GST Portal.

3. Click the Services > User Services > Grievance / Complaints command.

The Grievance / Complaints page is displayed.

4. Click the Enquire Status section.

5. Enter either your Grievance Number or Date Range. In case you have not logged in you can only search the Grievance Number.

6. Click the Search button.

The search result will get displayed, allowing you to access the status of your submitted grievance.

If you are logged-in to the portal and have searched using the Date Range option, the search result will display the status of all submitted grievances along with their respective Grievance Numbers.

Clicking the Grievance Number will display the corresponding details in read-only mode.

2019-03-03T20:53:04+05:30GST Procedures|