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Filling of Payment Related Grievances under GST (PMT 07)

All Filling of Payment Related Grievances under GST are handled by the GST Portal. The grievances under GST can be submitted in both pre-login and post login. Based on the CPIN and Bank name entered by Taxpayer in the Grievance Form under GST, an on demand call will be sent to the concerned bank. Based on the response from the bank, the Electronic Cash Ledger will be updated with appropriate comments and the grievance will be closed.

If no response is received from the concerned bank or incorrect response is received from the bank, the Grievance ticket will be closed with appropriate remarks explaining the error occurred; e.g. “No details received from your bank for CPIN. Please contact the bank to resolve this. You can also contact the ombudsmen of the concerned bank if the bank is not responding.”.

The remarks will be sent to you on the registered email address and SMS of the authorized signatory. In case of taxpayers who have been filed grievance in pre-login mode, the remarks will be sent on the e-mail message and mobile phone number mentioned in the grievance form.

How can I submit grievances / complaints under GST Portal? OR How can I submit response to the Grievance Officers further query?

To submit a grievances / complaints regarding GST Portal, perform the following steps:

  1. Access the GST Portal by visiting the URL www.gst.gov.in
  2. Login with your credentials.

Grievances Under GST can be submitted either before or after logging-in to the GST Portal, however, payment related grievances Under GST can only be submitted by registered users or Taxpayers, since they are required to mention the GSTIN.

  1. Click the Services User Services > Grievance / Complaints command.

The Grievance Under GST page is displayed. The Submit Grievance section will open by default.

  1. In case you have already filed a grievance and you are filing the grievance again, enter the previous grievance id in thePrevious Grievance Number field.
  2. In the Grievance Type drop-down list, select the Grievance Against Payment (GST PMT 07) option.
  3. In the Grievance Related To drop-down list, select one of the available two options:
  • Amount debited from the bank account, Cash ledger not updated
  • NEFT/ RTGS related issue

  1. The details in the Details of Taxpayer (Person) who is reporting the grievance Under GST are auto-populated. In case you have not logged in, you will need to enter your own details in the Details of Taxpayer (Person) who is reporting the grievance section.

8. In the Discrepancy In Payments section, in the CPIN field, enter the CPIN of the Challan.

9. In case of pre-login, enter Capcha code.

10. Select the Sign with Authorized Signatory’s PAN option and select the Authorized signatory.

11. Click the SUBMIT WITH DSC or SUBMIT WITH EVC button to submit the grievance form.

FILE WITH DSC:

  1. In the Warning box that appears. Click the PROCEED button.

  1. Select the certificate and click the SIGN button.

FILE WITH EVC:

  1. Enter the OTP sent on email and mobile number mentioned in the grievance form and click the VALIDTATE OTP button.

On submitting the grievance form, the GST Portal will generate a Grievance Tracking Number and send it to the e-mail address as mentioned in the form. You can check your grievance status after 10 minutes, using the ‘Enquire Status’ service.

How can I monitor the progress / status of my submitted grievance?

To monitor status of your submitted grievances / complaints regarding the GST Portal, perform the following steps:

  1. Access the GST Portal by visiting the URL www.gst.gov.in
  2. Login with your credentials.

Status of a Grievances Under GST can be enquired before or after logging-in to the GST Portal.

  1. Click the ServicesUser Services > Grievance / Complaints command. The Grievance / Complaints page is displayed.
  2. Click the Enquire Status section.
  3. Enter either your Grievance Number or Date Range. In case you have not logged in you can only search the Grievance Number.
  4. Click the Search button.

The search result will get displayed, allowing you to access the status of your submitted grievance.

If you are logged-in to the portal and have searched using the Date Range option, the search result will display the status of all submitted grievances Under GST along with their respective Grievance Numbers.

All grievances under GST will show one of the following statuses, depending on their resolution path and check point:

  • Submitted: On submission of grievance
  • Resolved: Once the grievance gets resolved.

Clicking the Grievance Number will display the corresponding details in read-only mode.